Feedback for A Healing Touch Home Health, PAS & Hospice is mixed, with distinct strengths in clinical caregiving contrasted by operational and management concerns. Several reviewers praised the agency's clinical staff, in particular knowledgeable registered nurses and individual caregivers who demonstrated attentiveness and a willingness to go beyond basic duties. Positive comments emphasize strong bedside skills, efficient clinical coordination, and staff members who create a supportive environment for clients and families.
At the same time, a pattern of reliability and communication problems emerges. Families described missed shifts and coverage lapses, including during holiday periods, and noted difficulties reaching the office or getting timely responses by phone. These issues point to systemic scheduling and office-communication weaknesses rather than isolated interpersonal problems. Reviewers also raised concerns about caregiver professionalism, citing conduct and attentiveness issues during shifts.
Safety and management practices are other notable themes. There are accounts indicating unsafe driving behaviors by caregivers, including distraction and speeding, which suggest a need for clearer vehicle- and driving-policy enforcement. Some reviewers expressed concern about the agency’s handling of incidents and about transparency in follow-up, indicating perceived weaknesses in accountability and incident management.
Information about billing, value for cost, and scheduling flexibility is limited in the available comments; reviewers did not provide a clear, consistent view on cost or billing practices. Prospective clients may find the agency’s clinical capabilities and individual caregivers to be strong, but should also assess scheduling guarantees, office responsiveness, driver-safety policies, and the agency’s incident-resolution procedures before engaging services.
