Beyond Faith Homecare & Rehab

    6410 98th St #200, Lubbock, TX 79424

    Compassionate professional in home care

    I had a very good experience with this in-home care agency - compassionate, professional nurses (Melinda Torres, Britt) and a pleasant, attentive therapist (Brian Steele) provided accurate orders, a solid PT plan with Medicare-supported visits, and caregivers who treated me like family and left no cleanup. I learned a lot, felt well cared for, and would recommend them.

    Loved one of client
    May 2026

    Services

    • Home Health Care

    Reviews

    4.58·(19)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Caregivers

      4.5
    • Communication

      4.0
    • Reliability

      1.0
    • Scheduling

      1.0
    • Value

    Pros

    • compassionate caregivers
    • knowledgeable nursing care
    • attentive and patient aides
    • effective physical-therapy planning
    • client and family education
    • Medicare-friendly service coordination
    • accurate clinical documentation and orders
    • warm, family-like caregiver rapport
    • professional, polite therapists

    Cons

    • inconsistent visit coordination and follow-through
    • delayed administrative communication
    • supply logistics and fulfillment gaps
    • occasional unprofessional administrative interactions

    Summary of reviews

    Beyond Faith Homecare & Rehab is characterized in the reviews by consistently strong clinical performance at the point of care. Caregivers and nurses are described as compassionate, attentive, and patient; reviewers highlight skilled nursing visits, thoughtful physical-therapy plans, and clinicians who teach family members and caregivers. Several comments single out first-visit professionalism and clear, accurate clinical orders, which suggests solid clinical documentation and effective care planning. Medicare coverage and therapy sessions under that framework were also noted as accessible, contributing to perceived value.

    At the interpersonal level, the agency earns praise for warm, family-like rapport and polite, professional therapists. Families describe caregivers who listen, follow up with clients, and provide practical advice — attributes that support continuity of care and caregiver–family trust. The educational aspect of visits (teaching patients and family) emerged as a recurring positive, along with targeted therapy plans that reviewers found helpful in home settings.

    Operationally, reviews point to recurring administrative and coordination shortcomings. Several reviewers described delayed contact from the office, missed therapist assignments, or lack of prompt follow-up after an administrative error. These examples suggest inconsistent visit coordination and follow-through, and occasional lapses in front-office communication. There are also a few mentions of supply-delivery problems and isolated unprofessional interactions with administrative staff, indicating supply logistics and customer-service areas that could benefit from process improvements.

    For prospective clients and families, the pattern is clear: clinical and in-home caregiver quality appears to be a strong suit of the agency, while back-office coordination and logistics are the main risk areas. To reduce friction, families may want to confirm visit schedules and supply arrangements in writing and request explicit follow-up timelines for new therapy or nursing orders. Overall, the agency's strengths in bedside manner, clinical knowledge, and therapy planning make it a viable option, provided one evaluates expected administrative responsiveness for their particular situation.

    Location

    Map showing location of Beyond Faith Homecare & Rehab

    Beyond Faith Homecare & Rehab is located at 6410 98th St #200, Lubbock, TX 79424.

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    Disclaimer

    Mirador Home Care is not affiliated with the owner or operator(s) of Beyond Faith Homecare & Rehab. The information on this page is provided as a public resource and may not reflect the most current details. For exact information, please contact Beyond Faith Homecare & Rehab directly. There is no cost for using this service.

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