Feedback for Infiniti Home Care, Inc. DBA Continental Home Care is strongly polarized but contains clear, recurring themes. A large portion of families emphasize high-quality interpersonal care: caregivers are frequently described as compassionate, respectful, attentive, and willing to perform tasks beyond basic duties. Multiple accounts note long-standing client–aide relationships, professional nurse involvement, and bilingual/culturally matched staff that provide continuity and comfort for clients. Many reviewers also praised the agency’s ability to onboard clients smoothly and to provide clear guidance around program requirements (including NHTD-related processes).
Office communication and coordination are commonly cited strengths when present. Several families highlighted helpful, patient coordinators and prompt, courteous responses from the office; reviewers named specific coordinators as being particularly effective at explaining benefits, guiding transitions, and resolving questions. The agency also receives positive mentions for being able to arrange rapid last-minute coverage and for following up when issues arise, which supports families who need flexibility.
At the same time, a noticeable subset of feedback points to operational weaknesses. The most frequent concern is inconsistent caregiver assignment: families describe rotating aides, multiple coordinators assigned to the same case, and breakdowns in promises to maintain the same caregiver. This leads to planning difficulties and reduced continuity of care. Relatedly, several comments indicate variable professionalism among staff and occasional communication lapses between office personnel, which can manifest as unreturned calls or confusing handoffs. There are also references to uneven preparation for personal-care tasks and household readiness, suggesting variability in training or task expectations across caregivers.
Other operational themes include constraints around coverage policies—several reviewers mentioned limited overtime or coverage restrictions—which can impact families requiring extended or flexible hours. There are also isolated but serious third-party concerns, including allegations of household-property incidents; these are not presented as systemic evidence but are significant enough that prospective clients should inquire about the agency’s incident reporting and resolution procedures.
Overall, Continental Home Care appears to deliver high-quality, compassionate in-home care for many clients, with strengths in caregiver warmth, bilingual placement, and responsive scheduling for routine needs. Prospective clients should weigh these strengths against recurring operational issues around assignment consistency and occasional lapses in office coordination. Families who prioritize consistent caregiver matching and clearly documented coverage policies should ask specific questions about continuity plans, overtime rules, and the agency’s approach to addressing professionalism or household incidents before engaging services.
