On My Own, Inc. presents a mixed but generally constructive profile. Several reviewers praised the office team—in particular named staff—who provided active case-management support, helped with paperwork and benefits, and assisted with housing placement. Families also highlighted the agency's ability to arrange licensed nursing and PCA services, and described the organization as thorough in coordinating in-home care resources and offering guidance to family caregivers. The agency is also noted as being accessible to clients across different income levels.
Caregiver quality appears uneven. Many families described compassionate, respectful caregivers who met expectations, but several reviewers raised substantive concerns about caregiver conduct and practice consistency. These concerns center on inattentiveness during shifts, failure to follow established care plans, and examples of unprofessional behavior from clinical staff. Isolated incidents of abrupt aide departures and poor phone communication point to gaps in staff training, supervision, or retention rather than a single, uniform experience.
Communication and reliability show a similar split. The office—when led by the praised staff member—can be highly responsive and helpful with administrative matters and care coordination. At the same time, there are instances of inconsistent phone skills and unreliable shift coverage that can disrupt continuity of care. Prospective clients should confirm the agency's backup-staffing policies, how care-plan adherence is monitored, and which staff will serve as primary points of contact.
On value and management, reviewers appreciated the hands-on assistance (paperwork, housing, coordinating PCAs and nurses), but noted two caveats: the agency does not accept Medicare, and a subset of reviewers perceived a profit-driven operational emphasis. Those considerations affect overall affordability and perceived prioritization of care. In summary, On My Own, Inc. may provide strong case-management and helpful office support for many families, but prospective clients should verify caregiver training, oversight mechanisms, scheduling reliability, and payer acceptance before committing to services.
